Job Description

Join our Team and Make a Difference!

At Rochester’s Cornerstone Group, we value our employees and foster a positive and supportive work environment, where integrity is our guiding principle. If you’re looking for an opportunity to grow with a dynamic team, we’d love to hear from you.

RCG offers a wonderful company culture along with 401k (6% company match) and profit sharing, Paid Time Off, Generous Health Insurance, 56 hours of Sick Time, Short-Term and Long-Term Disability, Life Insurance, Employee Assistance Program, weekly cell phone reimbursement, 10 paid holidays, including a bonus paid holiday for employees’ birthdays!

We're looking for an experienced, motivated and disciplined Community Support Specialist to join our growing team!

Role: Affordable Housing Community Support Specialist, Buffalo Region.
Compensation: $55,000 - $64,000 annually based on experience, salary exempt.

Essential Functions:

Onboarding:

• Works in collaboration with Human Resources and Director of Housing in onboarding new site staff. 
• Ensures new employees are equipped with necessary tools and supplies to perform essential functions of role.
• Acts as a liaison between regional/area managers and employees, ensuring onboarding checkpoints are met and evaluations are completed in a timely manner.

Training:

• Assists in training new employees on company software and procedures.
• Assists employees with basic operational questions or directs them to other staff as applicable.
• Works with employees to ensure timely completion of all required training.
• Helps with administration of RealPage, including the LMS, under supervision of Director of Housing.
• Trains staff to manage resident functions in order to maintain respect and goodwill of all.
• Works to facilitate and promote safety training, emergency procedures protocols and a “safety first” culture.

Site Operations:

• Makes site visits assisting employees with recertifications, leasing, office management and special projects.
• Acts as interim Community Manager at sites with vacancies due to turnover or vacation.
• Assists site staff ensuring all customer complaints are handled promptly and appropriately.
• Assists in new property acquisitions and lease-ups.
• Assists regional/area managers in new office set up.
• Ensures consistent, respectful and professional communications to all.
• Effectively, respectfully, and professionally partners with all staff at all times.

Mental and Physical Demands:

• Daily travel to various apartment communities, primarily in the Buffalo region.
• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires ability to problem-solve; requires a high level of organization and prioritization skills.
• Requires ability to maintain confidentiality of information received.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
• Ability to lift up to 25 pounds.

Core Competencies:

• Must be willing to contribute to harmonious and professional workplace environment, where all individuals are treated with respect while concurrently acting with integrity in all situations.
• Must have excellent interpersonal, organizational, time management, conflict resolution, verbal and written communication skills.
• Must be computer proficient in Microsoft Office 365 and have the ability to effectively navigate the Internet.
• Must be experienced in OneSite property management software.
• Knowledge of financial operations and budgeting required.
• Ability to manage a flexible schedule and remain available for property emergencies.
• Must possess valid driver's license and NYS vehicle insurance.
• Required use of personal cell phone.
• Performs other duties as assigned and commits to promoting company mission, values and culture.

Requirements:

• Bachelor’s Degree preferred.
• Three (3) years’ experience in Affordable Housing management preferred.
• Certified Occupancy Specialist (COS) preferred.
• C3P Tax Credit and LIHTC certification preferred.
• Minimum one (1) year experience of RealPage OneSite experience required.

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Rochester’s Cornerstone Group and Cornerstone Property Managers are an EOE.

We are a regional leader in affordable housing, real estate development, and property management.

Thank you for applying! We are excited to review your credentials and will reach out if we'd like to schedule an interview.

About Rochester's Cornerstone Group, Ltd.:

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.

Job Tags

Full time, Temporary work, Interim role, Work at office, Flexible hours,

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